A customer's support needs can vary widely from year to year. There may be one year where you need very little support, and another where you need more than the annual fee may cover. In either case, we are available to support you for the cost of your annual service agreement.
(There are never restrictions on authorized callers or the number of tech support tickets placed, and the service agreement also gives you access to all product updates).
Cerberus staffs our technical support team based on the number of current service agreements in place to ensure we are available when you need us.