Can I renew access to product updates and not the technical support? Kristin Nelson November 01, 2017 20:52 Updated Follow No, a service agreement is a bundled offering and includes all product updates and technical support. It is not offered a la carte. Interested in renewing? You can request a quote here. Related articles I didn't use technical support last year. Do I need to pay for service this year? What happens if I don’t renew? Can I still use my license? Why is it important to renew before my service agreement expires? Can’t I just pay as needed for technical support? How do I renew support on an existing license of Cerberus FTP Server? Comments 0 comments Please sign in to leave a comment.