Can I renew access to product updates and not the technical support? Kris Nelson November 01, 2017 20:52 Updated Follow No, a service agreement is a bundled offering and includes all product updates and technical support. It is not offered a la carte. Interested in renewing? You can request a quote here. Related articles I didn't use technical support last year. Do I need to pay for service this year? How do I connect to a Cerberus server with FileZilla? Enabling Duo for 2FA Why is it important to renew before my service agreement expires? Why do you charge back fees if my service agreement lapses? Comments 0 comments Please sign in to leave a comment.