Can I renew access to product updates and not the technical support? Kris Nelson November 01, 2017 20:52 Updated Follow No, a service agreement is a bundled offering and includes all product updates and technical support. It is not offered a la carte. Interested in renewing? You can request a quote here. Related articles I didn't use technical support last year. Do I need to pay for service this year? What happens when my software expires? How do I renew the service agreement on an existing Cerberus FTP Server license? After updating to Cerberus Version 12.0.0 Public Shares no longer work. What is your Scope of Support ? Comments 0 comments Please sign in to leave a comment.