Can I renew access to product updates and not the technical support? Kris Nelson November 01, 2017 20:52 Updated No, a service agreement is a bundled offering and includes all product updates and technical support. It is not offered a la carte. Interested in renewing? You can request a quote here. Related articles I didn't use technical support last year. Do I need to pay for service this year? How do I renew the service agreement on an existing Cerberus FTP Server license? What happens when my software expires? After updating to Cerberus Version 12.0.0 Public Shares no longer work. What is your Scope of Support ? Comments 0 comments Please sign in to leave a comment.