Cerberus recently upgraded to a new version of FreshBooks (our quoting and invoicing tool). As with all transitions, this can potentially cause issues with cache and cookies that improve the FreshBooks experience.
It is possible that the issues you are having with viewing Invoices could be browser-related.
The first step to troubleshooting the issue would be to see if the same issue occurs when using an Incognito or Private browser.
This will help us to identify if an extension or cookies and cache are causing issues with the FreshBooks experience. You can find instructions below to open an Incognito or Private browser by clicking on your browser name.
There can be issues with how some browsers store data that can cause trouble when Clients are trying to access Invoices, especially if it is for the first time since the migration to the new platform.