Why can I not access the GUI when Cerberus FTP Server is running as a service?

Grant -

NOTE: This problem is no longer an issue with Cerberus FTP Server 3.1 or higher. The latest version of Cerberus FTP Server can now be accessed when running as a service. Only versions prior to 3.1 have the following limitations:

There are two possible problems, both relating to running Cerberus as a service. On Windows Vista and higher operating systems, you cannot access the Cerberus FTP Server GUI while running as a service when running versions of Cerberus prior to 3.1. You must first stop the service and start Cerberus as a normal application.

On Windows 2003 and earlier operating systems, this limitation is only present when running Cerberus as a terminal server session. When Cerberus is running as a Windows service, access to the FTP server window through a terminal server session is not possible. The reason for that conflict is because the Cerberus service always has to be running on the desktop of the console session. When connecting through terminal services, Windows creates a new self-contained desktop for the terminal server session, so the FTP server window cannot be accessed from that desktop.


You can solve this with one of the following solutions:

  • Upgrade to Cerberus FTP Server 3.1 or higher
  • Access the FTP server directly on the console screen rather than using a terminal server session to access the FTP server.
  • Use a different remote access software (i.e. PCAnywhere or PCDuo) instead of a terminal server session to access the FTP server.
  • Stop the FTP server service and start the FTP server in application mode by double-clicking the Cerberus FTP server icon on the desktop. That way you can also access the FTP server through a terminal server session. It is recommended to start the FTP server as a service again before you leave your terminal server session.
  • Connect to the console session:

    To connect to the console session, administrators can choose one of the following methods:

    • NOTE: This is no longer valid on Windows XP Service Pack 3, Windows Vista Service Pack 1 and Windows Server 2008.
    • Use the Remote Desktop Microsoft Management Console (MMC) snap-in.
    • Run the Remote Desktop Connection (mstsc.exe) program with the /console switch (or the /adminswitch on some later versions of Windows).
    • Create Remote Desktop Web Connection pages that set the ConnectToServerConsole property.
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