While you are welcome to communicate with our team via email (firstname.lastname@example.org) or phone (++1 703 372-9750 9am - 5pm Monday through Friday Eastern Time), to better track your open tickets or to be able to better provide us your account information, please consider creating an account on our support portal. This allows you to create a profile with often repeated information such as Organization Name, your name and other information.
- To register, go to https://support.cerberusftp.com/hc/en-us
- Click on 'Sign In'
- The Sign-In window has a link where you can register for a new account
Use the form to create an account. You can even consider using a team alias, such as 'email@example.com' so that your support or IT team can share one Cerberus support account. This allows multiple team members to manage and access the same Cerberus tickets.
Once created, you can now log in and creates a ticket with this account.