Reset password fails with 2FA

Answered

Nima Hoss

• November 11, 2019 12:42

Dear receiver,

 

Users who passwords are expired can't reset their password if they have enabled 2FA.

The system will let them reset but when they want to login with their new password, it will propmt that they user is not known!

What is the solution?

BR

Nima

 

0

• 

  Dana Anderson

  Product Support

  • November 13, 2019 17:19
  • Edited

  Hello, Nima. 

  Thanks for your post. We will need some further information to help assist you to troubleshoot.

  Could you please submit a support ticket via the following link? https://support.cerberusftp.com/hc/en-us/

   

  Thanks. 

   

    

  0
• 

  Nima Hoss

  • November 14, 2019 13:20

  Hi Dana,

  We found out that the error is due to a bug that is fixed with the new update of the software. So we will test it again after the upgrade and if it shows up again then I will post a ticket to the support.

  Thank you
  Nima

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