Service keeps stopping after upgrade

Completed

Ryan Kohn

• August 24, 2020 14:31

After upgrading to 11.2.6, we have been experiencing issues with the service stopping quite often. Server event log shows what is below. Does anybody have an idea why the service would stop all of a sudden. Happening about once a day.

 

Faulting application name: CerberusGUI.exe, version: 11.2.6.0, time stamp: 0x5f2c51fc

Faulting module name: VCRUNTIME140.dll, version: 14.24.28127.4, time stamp: 0x5d8e68d2

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  Jeff Scott

  Product Support

  • August 24, 2020 14:38

  Hi Ryan,

   

  I wanted to reply to let you know that our development team is still investigating your original request.  I apologize for the delay.  I will follow up with them and reply to that ticket with an update.

  .

  Jeff

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  Jeff Scott

  Product Support

  • September 10, 2020 14:59

  Hi Ryan,

   

  Just following up to let you know that 11.2.7 version of Cerberus FTP Server has been released and has a fix to address this issue.

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