Simplify the public share page for non-tech people

Jeff

• July 14, 2021 11:37

Please take advice from a consultant who works with clientele with a full gamut of technical skill levels. I am always testing the current offerings from the top vendors so that I can best satisfy my clients’ needs.

The Cerberus public share interface needs to be simplified. Non-tech people struggle with uploading files. Maybe separate the sections into steps so that the upload process is self-explanatory to the end-user or provide an admin option to make public shares auto upload. It’s not clear to some that they need to select the files and then click the Start button for each file. That can result in lots of clicking. Many think that the process is completed when they select the file(s). Compare Cerberus FTP’s public share page with that of the Solorwinds product. The Serv-U page is less cluttered and much easier to understand.

2

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  Dana Anderson

  Product Support

  • July 14, 2021 21:22

  This is very valuable feedback, Jeff. I will take this back to the appropriate teams here at Cerberus. 

   

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  Dana Anderson

  Product Support

  • July 20, 2021 19:39

  Hello, Jeff. 

  Again thanks for the feedback. I had a question for you. Have you had a chance to use the latest version of Cerberus? (Version 12) If so, you may have noticed in the Web Client we added an auto-upload option. Is this something that you might find helpful for public shares as well? 

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  Jeff

  • July 21, 2021 14:34
  • Edited

  Thank you for following up. That would be helpful but auto-upload seems to only work for the account owner that enables that setting. That functionality does not carry over to public shares when they are accessed by a guest without an account.

  To clarify, I am more concerned about what’s included on the public share pages. When you create a public share for hidden uploads, the area outlined in red is useless and just adds confusion for less experienced computer users.

  

  The page layout depicted in the image below is less confusing.

  

  What do you think?

  There's four types of public shares:

  Allow downloads
  Allow uploads
  Allow hidden uploads
  Allow both downloads & uploads

  Currently, public shares for downloads do not include the upload section on the page so it would make since to hide the download section on hidden upload only shares.

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