Cerberus Support

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• What is your Scope of Support ?
• Why am I being asked for my VAT/GST information?
• I'm trying to renew but Cerberus can't find my license information.
• I just purchased Cerberus FTP Server through the online store. Where is my license key?
• How do I get a quote for Cerberus FTP Server?
• How do I renew the service agreement on an existing Cerberus FTP Server license?
• How do I backup and restore my user accounts and settings?
• My IP address begins with 192.168.xxx.xxx. Is there anything special I have to do for people to see my FTP Server on the Internet?
• I've correctly configured passive FTP but passive data connections still fail. What else could be wrong?
• Cerberus is not affected by CVE-2021-44228, CVE-2021-45046, CVE-2021-45105, or CVE-2021-44832 log4j vulnerabilities
• Can I upgrade my license to a different edition?
• Can I transfer my existing license to a new machine?
• Why is the UI Sidebar menu not visible or working after upgrade to version 11
• Important changes to logging for users upgrading to Cerberus FTP Server Version 11
• After updating to Cerberus Version 12.0.0 Public Shares no longer work.
• Why am I unable to restart the Cerberus FTP service without rebooting the server?
• How do I reset the Cerberus Service Connection admin password?
• Why can't Cerberus access my mapped network drives or UNC paths?
• How to Setup a File Server with Cerberus FTP Server
• How can I make Cerberus FTP Server secure?
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