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Government File Transfer
HIPAA Compliant File Transfer
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Cerberus Support
FAQ
FAQ
Frequently asked questions for Cerberus FTP Server.
General Questions
What is your Scope of Support ?
How do I backup and restore my user accounts and settings?
How Does Cerberus Handle Feature Requests?
What IP address should I give other people to connect to my FTP server over the Internet?
How do I connect to a Cerberus server with FileZilla?
What does the "Default" interface do?
See all 11 articles
Installation
What operating systems are Cerberus FTP Server compatible with?
Initial Setup
SSH2 SFTP Setup
Configuring the Server
What are the basic steps to configure Cerberus FTP Server so Internet users can see my server?
Configuring the Cerberus FTP server to allow unencrypted FTP connections
Connectivity
My IP address begins with 192.168.xxx.xxx. Is there anything special I have to do for people to see my FTP Server on the Internet?
I've correctly configured passive FTP but passive data connections still fail. What else could be wrong?
How do I connect to a remote from a non-domain joined server in a DMZ?
Not all of my server's IP addresses are being detected. Can I manually specify an IP Address?
What is the difference between Active and Passive FTP mode?
SFTP transfer speed - why so much slower than FTP or FTPS?
See all 8 articles
User Management
How do I limit my users' maximum upload filesize and simultaneous logins?
What does this icon mean next to a user account in the legacy User Manager?
How do I mass export or import user accounts?
How To Create a Default Virtual Directory For Account Requests
How can a client change their login password remotely?
How do I switch the virtual directories for all of my users and groups to another drive or base folder?
See all 8 articles
Active Directory/LDAP
Understanding Active Directory Authentication
Why Do My Active Directory Users Have Two Home Directories?
Active Directory users cannot delete files or folders created by Cerberus native users.
How do I disable public sharing for the Global Home or Global Home\%USER% default mapping option for AD or LDAP authentication?
How do I configure LDAP authentication?
Why do I get an error when I try to enumerate Active Directory (AD) users through the User Manager's AD page, or why does AD authentication take so long?
See all 7 articles
Security
Cerberus is not affected by CVE-2021-44228, CVE-2021-45046, CVE-2021-45105, or CVE-2021-44832 log4j vulnerabilities
How can I configure Cerberus to not disclose Its Identity? Can I remove the reply header?
What is FIPS 140-2?
Securely Storing User Passwords
How to create and integrate a reCAPTCHA
How can I enable Strict Transport Security (HSTS) ?
See all 13 articles
Event Manager
How do I setup SMTP to send Email notifications?
How do I Add a Scheduled Task to create a backup file of the server configuration
Does Cerberus FTP Server support file retention policies?
Unable to send email via Office365
Why can’t Cerberus send email to external users when configured to use Exchange as an SMTP Server (How to anonymously Relay in Exchange Server)?
Files uploaded using WinSCP with .filepart extension cause file transfer event rule to fail.
Licensing
Can I upgrade my license to a different edition?
Can I transfer my existing license to a new machine?
What happens when my software expires?
What does a license include?
How many licenses do I need if I want to install Cerberus FTP Server on more than one machine?
What is the pricing model for licenses?
See all 7 articles
Purchases & Renewals
I just purchased Cerberus FTP Server through the online store. Where is my license key?
How do I get a quote for Cerberus FTP Server?
How do I renew the service agreement on an existing Cerberus FTP Server license?
What happens if I don’t renew my service agreement? Can I still use my license?
Can I renew access to product updates and not the technical support?
I didn't use technical support last year. Do I need to pay for service this year?
See all 10 articles
Upgrading
Why is the UI Sidebar menu not visible or working after upgrade to version 11
Important changes to logging for users upgrading to Cerberus FTP Server Version 11
I am running Cerberus version 11 or below: How do I update to the latest release?
Why are my users getting errors when resetting passwords or creating public shares?
What domains need to be allowed in order to download Cerberus updates, upgrades and patches using the Auto-Updater?
How do I update Cerberus FTP Server to the latest release?
Two-factor authentication
How do I manage 2FA for an LDAP User in Cerberus?
How do I manage 2FA for an AD User in Cerberus?
How do I manage 2FA for a native Cerberus User?
What is two-factor authentication?
Setting up two-factor authentication
How do I require an Active Directory user to use Two Factor Authentication?
See all 10 articles
Public Shares
After updating to Cerberus Version 12.0.0 Public Shares no longer work.
SFTP Client Help
Why do I always get prompted by SSH SFTP clients to trust the server key?
Why are directory and file names incorrect when I view them through my FTP client?
Registration
I am using Cerberus FTP Server for personal use. Why does the "UNREGISTERED" text appear in the welcome message?
Troubleshooting
Why am I unable to restart the Cerberus FTP service without rebooting the server?
How do I reset the Cerberus Service Connection admin password?
Why can't Cerberus access my mapped network drives or UNC paths?
After updating Cerberus, why is 'FTP Access' now marked 'Not Secure' and I see the system message?: "Listener 'x' can allow session hijacking in passive secure data connections"?
Running Cerberus FTP Server as LocalSystem is a security risk. Using a less privileged account is recommended
Understanding System Messages
See all 14 articles
Multi-language Support for Web Client
Where are the language files located?
Do i need to restart the service for the language files to be used after updating?
Why is there also a .CSV file which seems to have the same content as the .json file?
I noticed there were files named xx.json and also xx-Xx.json. Can i just replace them both with the same content?
