Security

• How can I enable Strict Transport Security (HSTS) ?

General Questions

• ★ How do I backup and restore my user accounts and settings?
• How do I setup SMTP to send Email notfications?
• Does Cerberus FTP Server support file retention policies?
• Why do I always get prompted by SSH SFTP clients to trust the server key?
• How do I switch the virtual directories for all of my users and groups to another drive or base folder?
• How do disable public sharing for the Global Home or Global Home\%USER% default mapping option for AD or LDAP authentication?

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Pricing/licensing

• What happens when my software expires?
• What does a license include?
• How many licenses do I need if I want to install Cerberus FTP Server on more than one machine?
• What is the pricing model for licenses?
• Is Cerberus FTP Server a hosted service?

Installation

• ★ Can I transfer my existing license to a new machine?
• Why am I getting a "Service failed to start" error when installing Cerberus FTP Server 9.0
• What operating systems are Cerberus FTP Server compatible with?

Initial Setup

• ★ My IP address begins with 192.168.xxx.xxx. Is there anything special I have to do for people to see my FTP Server on the Internet?
• What are the basic steps to configure Cerberus FTP Server so Internet users can see my server?
• Why can't I assign a directory to the root directory?
• What is the difference between Active and Passive FTP mode?
• How do I configure LDAP authentication?
• How can I configure the server to allow unencrypted FTP connections?

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Client Help (SecureCRT, FileZilla, ETC)

• Issues with file operations using Event Manager.

Purchasing

• ★ How can I get a quote for Cerberus FTP Server?
• ★ How do I renew support on an existing license of Cerberus FTP Server?
• Can I use a purchase order (PO) to buy Cerberus FTP Server?

Registration

• I am using Cerberus FTP Server for personal use. Why does the "UNREGISTERED" text appear in the welcome message?
• Why doesn't my old license key work with the latest version of Cerberus FTP Server?

Troubleshooting

• ★ I've correctly configured passive FTP but passive data connections still fail. What else could be wrong?
• ★ I'm running Cerberus FTP Server as a service and it can't access mapped network drives or UNC paths. Why?
• Why do I keep seeing the user "root" trying to login to my server?
• I get the error message "Key exchange failed; could not agree on key exchange parameters”
• Why does issuing the FTP LIST command result in an error message?
• Active Directory users cannot delete files or folders created by Cerberus native users.

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