Account disabled notification for password resets

Apologies if there is some way to address this in the system already (and please let me know if this is the case), but here's some feedback about the password reset process for disabled accounts and a way to improve that process:

* What is the problem that this feature would fix?
Often times when users try to login to their account, but their account is disabled (for whatever reason), they might incorrectly assume that they have the wrong password.
The problem is, they may never know what the underlying problem is without trying these reset steps (potentially a number of times) before either giving up trying with the new password or contacting the administrator for an intervention.

* Why is it a problem?
There can be user confusion (and potentially annoyance) at the password reset process as they are under the impression the password is wrong, not that the account is disabled.

* Is there a workaround you currently have for this problem?
Administrators have to manually log in and verify what the underlying login issue is, provided the user gives up and contact admins for help.

* Do you have a suggestion on how you would like to see the problem fixed?
Yes, once the account user initiates the password reset feature, and successfully identifies themselves by answers the security questions, the next screen should say that an account is disabled and they need to contact their administrator.
Otherwise, the reset process continues on as it does, and users do not understand they are not addressing the underlying problem with the account.

* How big is the problem? Who is affected by this problem (End Users, Admins, etc.)?
Fairly frequent, given the user base, and affect end users and those admins who need to investigate the issue.

Thanks for your consideration!

Account disabled notification for password resets

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