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accessing subfolders on sublic Share

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3 comments

  • Official comment
    Ian Butteriss
    Product Support

    Hi David, you are correct, this is a bug in the 12.7.0 release of Cerberus. If a user clicks the subfolder, then refreshes the browser, they will be taken into the subfolder. We are working on a patch to the issue and hope to have that pushed out very soon. Your alternatives are

    1. Wait for the patch. While it likely won't be long, I can't say for sure how long it will take until we can push a release with the fix. If you keep using 12.7.0, you will need to let users of your public shares know that, to go to a subfolder, they will need to click the subfolder, then refresh the page, or
    2. Roll back to 12.6.0. You will need to stop the Cerberus service, uninstall 12.7.0 and then run the 12.6.0 installer. You may have the installer in this folder C:\ProgramData\Cerberus LLC\Cerberus FTP Server\installers, but if not, here's a link to download it:

    https://www.cerberusftp.com/files/archive/12/CerberusInstall64_12.6.0.exe

    There is no impact to rolling back until the patch is releases. We apologize for the inconvenience.
     
    If you have any questions in the meantime, please open a ticket with our support team at support@cerberusftp.com.

    Ian - Cerberus Application Support

  • David Kessner

    Hello Ian,

    thanks for the fast response! Rolled back successfully and all is working great again.
    So lets wait for the patch ;-)

    Thanks!

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  • Ian Butteriss
    Product Support

    Hi David,

    12.7.1 with the hotfix of the issue has just been released and I can confirm that, from my own testing that the issue is fixed.

    Please feel free to download the update from https://www.cerberusftp.com/support-downloads

    Let me know if you have any questions.

    Regards,

    Ian

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