Cerberus FTP Window Blank

Richard Fleming

• July 24, 2023 17:44
• Edited

My Cerberus FTP installation is working fine, with the exception of the application display.

When I open the app, the screen is blank.   The status bar is working, but the rest of the window is empty.

I've tried the 'Refresh Summary Windows' function, but that did not help.

Any ideas on how to resolve this?

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• 

  Connor Woolfolk

  Community Manager

  • July 24, 2023 17:48

  Hello Richard,

  We see this typically occur when Microsoft Edge WebView2 is either not active as a process, or not present on the machine. Hearing that this installation has been running fine, it would be a good idea to check on the status of WebView2, and give your Cerberus FTP Server service a quick restart. You can find that service within services.msc, do make sure to 'File' > 'Exit' the Cerberus application to make sure it's shut down before the restart.

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