Connect to Server

Sao Hang

• February 27, 2024 17:44

Hello all,

I have to "connect to server" every 3-4 hours while CerberusFTP server is up and running.  Windows OS is set to stay on and never to go sleep.  Anyone here experience this?

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• 

  Connor Woolfolk

  Community Manager

  • February 27, 2024 18:37
  • Edited

  Hello Sao,

  So that type of behavior usually coincides with some level of service disruption, as it's having you re-connect the service connection. There's quite a few different possibilities as to the reason why this happens, from issues on the operating system, to a drive filling up. Ideally, if a disruption happens, the service connection automatically logs back in and things continue as expected, unless you have the option for the service connection to not prompt for a password disabled. It also varies depending on version. If you'd like us to investigate other possibilities more unique to your case, do feel free to reach out to our support team and we'll be happy to help.

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