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Setting up SMTP Error

Comments

6 comments

  • Willy Wonka

    It appears to be either a configuration issue or a problem with your SMTP settings. Before you dig too deep, I would probably restart the Cerberus service.

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  • Jwhisenhunt

    Rebooted the server and Windows. It does it on both SMTP servers, gmail and outlook. Both uses different settings

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  • Jwhisenhunt

    [2020-03-13 20:22:12]: ERROR [ 1] - [127.0.0.1]: - Unable to connect to SMTP server: An address incompatible with the requested protocol was used.
    [2020-03-13 20:22:12]: ERROR [ 1] - [127.0.0.1]: - Unable to connect to SMTP server 'smtp.gmail.com'
    [2020-03-13 20:22:12]: ERROR [ 1] - [127.0.0.1]: - SMTP server 'smtp.gmail.com' tested: An address incompatible with the requested protocol was used.
    [2020-03-13 20:23:47]:CONNECT [ 1] - [127.0.0.1]: - The connection is closed
    [2020-03-13 20:23:47]:CONNECT [ 0] - [127.0.0.1]: - The connection is closed
    [2020-03-13 20:23:47]:CONNECT [ 1] - [127.0.0.1]: - Connection terminated
    [2020-03-13 20:23:47]:CONNECT [ 0] - [127.0.0.1]: - Connection terminated
    [2020-03-13 20:30:29]: ERROR [ 2] - [127.0.0.1]: - Unable to connect to SMTP server: An address incompatible with the requested protocol was used.
    [2020-03-13 20:30:29]: ERROR [ 2] - [127.0.0.1]: - Unable to connect to SMTP server 'smtp.office365.com'
    [2020-03-13 20:30:29]: ERROR [ 2] - [127.0.0.1]: - SMTP server 'smtp.office365.com' tested: An address incompatible with the requested protocol was used.
    [2020-03-13 20:32:13]:CONNECT [ 2] - [127.0.0.1]: - The connection is closed
    [2020-03-13 20:32:13]:CONNECT [ 2] - [127.0.0.1]: - Connection terminated

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  • Willy Wonka

    Interesting, I don't think it has anything do with Cerberus. The error message being returned is coming from your mail server.

    Maybe you could post a screenshot of your SMTP settings?

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  • Jwhisenhunt

    Here is the shots you requested.

     

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  • Dana Anderson
    Product Support

    The error message is actually coming from your Windows OS. 

    The error is typical of a socket exception, Cerberus is trying to connect to the SMTP server using the settings you configured, using a TCP/IP connection and that error occurs when making that connection. 

    Maybe running a trace with Wireshark will help or looking at your Windows event logs may be helpful. I suspect some sort of interference is happening.  

     

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