Reset password fails with 2FA

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    Dana Anderson

    Hello, Nima. 

    Thanks for your post. We will need some further information to help assist you to troubleshoot.

    Could you please submit a support ticket via the following link? https://support.cerberusftp.com/hc/en-us/

     

    Thanks. 

     

      

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    Nima Hoss

    Hi Dana,

    We found out that the error is due to a bug that is fixed with the new update of the software. So we will test it again after the upgrade and if it shows up again then I will post a ticket to the support.

    Thank you
    Nima

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