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  1. Cerberus Support
  2. FAQs
  3. Technical Product Questions
  4. Troubleshooting

Troubleshooting

  • Why am I unable to restart the Cerberus FTP service without rebooting the server?
  • Cerberus Service Connection admin Password: How do I reset the password? Why are some users prompted for the password, but not others?
  • Why can't Cerberus access my mapped network drives or UNC paths?
  • Entra ID/ Azure AD SSO: Secondary Virtual Directories Not Displaying on Login.
  • Unable to load TLS key pair after update: Error parsing PKCS#12 file: unsupported
  • After updating Cerberus, why is 'FTP Access' now marked 'Not Secure' and I see the system message?: "Listener 'x' can allow session hijacking in passive secure data connections"?
  • What does "Running Cerberus FTP Server as LocalSystem is a security risk. Using a less privileged account is recommended" mean?
  • Understanding System Messages
  • SSL/TLS handshake failed error when syncing to another Cerberus instance.
  • Error: 521 Not logged in - Secure authentication required
  • Why do I keep seeing the user "root" trying to login to my server?
  • I get the error message "Key exchange failed; could not agree on key exchange parameters”
  • Why does issuing the FTP LIST or MLSD command result in an error message?
 
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