Cerberus FTP Server Product Lifecycle Guidelines

At Cerberus, we are committed to providing our customers with the best possible FTP server solution while also focusing on security, performance, and the latest features. To achieve this, we have established a clear product lifecycle strategy that ensures you receive the support and enhancements you need while encouraging you to stay current with the latest versions of Cerberus FTP Server.

Cerberus FTP Server Product Support Timeline

At Cerberus, we are committed to providing you with the best possible support and updates. Our product support timeline is designed to ensure you receive timely updates, bug fixes, and security patches while keeping your FTP server environment secure and efficient.

What Version is Currently Supported?

As of the latest update, Cerberus FTP Server versions actively supported for mainstream support are:

• Cerberus FTP Server 2024.X
• Cerberus FTP Server v13

If you are running Cerberus FTP Server version 12 or below, please note that these versions have reached their End of Life (EOL) and are no longer supported. We strongly recommend upgrading to the latest Cerberus FTP Server version to ensure ongoing support, access to new features, and protection against emerging security threats.

Mainstream Support (12 Months)

Our mainstream support includes comprehensive support and maintenance services for the versions listed above for 12 months from the date of their respective releases. During this time, you will receive:

• Regular updates to keep your FTP server up to date.
• Bug fixes to ensure your server operates smoothly.
• Critical security patches to protect your data.

End of Life (EOL)

After the 12-month mainstream support phase concludes, versions will reach their End of Life (EOL) stage. At this point, the software is no longer supported and will not receive any further updates or patches. Upgrading to the latest Cerberus FTP Server version is essential to maintain a secure and efficient FTP server environment.

Why Upgrade?

There are several benefits to upgrading to the latest version of Cerberus FTP Server, including:

• Access to New Features: Upgrading allows you to access new features, enhancements, and integrations that enhance your server's functionality and efficiency.
• Enhanced Security: Staying current with the latest version helps protect your FTP server from emerging security threats and vulnerabilities.
• Support: Our support services are provided based on the latest version, ensuring that you receive accurate advice, testing, and assistance to address your specific needs.

Conclusion

Our support timeline ensures that you have access to essential support services for the currently supported versions. After the EOL stage, those versions will no longer be supported, emphasizing the importance of upgrading to maintain a secure and efficient FTP server environment.

We encourage you to take advantage of our support offerings during the active support period to maximize your Cerberus FTP Server experience.